The Communications Division consists of seven telecommunicators who operate the 9-1-1 PSAP (Public Safety Answering Point) located at the police department. Telecommunicators process calls to 9-1-1, police, fire, and medical radio traffic, and answer several administrative telephone lines. Telecommunicators also handle walk-in complaints and report and records maintenance. They routinely dispatch the city police, fire/rescue units, and the Fulton County Emergency Medical Association (ambulance). They also have the capability to dispatch all of the fire/rescue and police units within Fulton County. Each telecommunicator is certified in Emergency Medical Dispatching, CPR, and LEADS (Law Enforcement Agencies Data System). Telecommunicators are generally the first person a citizen will have contact with when requesting assistance. A major remodel and upgrade of equipment at the Canton PSAP was completed in September of 2013.