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Water Department

The Water Department is a part of the Public Works Department that is located on the second floor of the City Hall Building.

Hours: Monday – Friday: 8:00am – Noon and 1:00pm – 5:00pm
Phone: (309) 647-0288
Lead Billing Clerk: Beth Richardson

Canton Water Treatment Plant

The Canton Water Treatment Plant is located at 25495 N. Lakeshore Drive. Its objective is to treat and deliver a safe and potable water to Canton residents and the surrounding communities. Roughly 65% of all Fulton County residents are served by the Canton Water Treatment Plant.

Phone: (309) 647-0060

Public Utility Manager
Joe Carruthers
jcarruthers@cantoncityhall.org

Water Treatment Plant Superintendent
Caleb Hale
chale@cantoncityhall.org

Pay City Water / Sewer Bill

City Water/ Sewer bills can be paid via a payment drop box that is located outside City Hall in the west parking lot. Bills may also be paid online via the Pay Online page.

Lead Service Line Identification

The city is asking for help in identifying individual water service line material. Below are directions on how you can identify your water service line yourself and submit your information on the survey. 

How to identify your water service line material: 
Prior to completing the online survey property owners are asked to follow a few simple steps.  

Step 1
Find the water meter on your property located likely in your basement or utility closet.

Step 2 
Look for the pipe that comes through the outside wall of your home and connects to your meter. If the pipe is painted use sandpaper or a key to expose the metal. Determine your pipe material. (See pipe material identifying characteristics below.)

Step 3 
Look for the pipe that comes out of your meter that provides the service to your home. If the pipe is painted use sandpaper or a key to expose the metal. Determine your pipe material. (See pipe material identifying characteristics.)

Step 4 (optional) 
Take a picture of the water meter that includes the service line entering the home and the service line exiting the meter. This is to help the City better verify the pipe material. 

Step 5 
Fill out the ONLINE SURVEY HERE

Pipe Material Identifying Characteristics: 
If unable to visually determine the material type, hold a magnet against the pipe. 

1. A plastic pipe should be easy to identify and can be different colors. I will not attract a magnet. 

2. Scraping a copper pipe will reveal a shiny “new penny” color and the pipe will not attract a magnet.

3. Scraping a galvanized steel pipe will reveal a silver/white color and the pipe will attract a magnet. 

4. Scraping a lead pipe will reveal a silver/white color and the pipe will not attract a magnet.  

Bulk Water Sales

Potable (drinkable) water is for sale in bulk amount at the Canton Water Treatment Plant. This is a drive up, automated, self-serve station located on the west side of the treatment plant; that is available dawn to dusk. Patrons can fill their own containers and pay via debit or credit card. For any question call the Water Treatment Plant.

Automatic Fire Hydrant Flushing

The City has two automatic fire hydrant flushing devices. These devices are small, red boxes that are applied to the side of a fire hydrant and automatically flush water from the hydrant several times a day. The devices rotate locations every Tuesday.

Hydrant flushing is the quick release of water from fire hydrants. It’s a controlled procedure that is vital to the general maintenance of the City’s water distribution system. It ensures adequate water flow is available to fire fighters, residents and businesses. It also helps maintain the City’s water clarity and quality by clearing iron and mineral deposits from the water mains (distribution pipes).  Sometimes hydrant flushing can make the water temporarily appear rust-colored because the iron and mineral deposits in the water get stirred up. Water is safe to use and consume during hydrant flushing.

If you have any questions about these devices, please call Water Superintendent Caleb Hale.

Annual Water Quality Report

The City of Canton is pleased to present this year’s Annual Water Quality Report.  This report is designed to inform you about the quality of water and services we deliver to you every day.  Our constant goal is to provide you with a safe and dependable supply of drinking water.  We want you to understand the efforts we make to continually improve the water treatment process and to protect our water sources. We are pleased to report that our drinking water is safe and meets state and federal requirements.

Please click below to view the current Water Quality Report in its entirety.